DidaTravel Platform Service Agreement

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Release Date: [day] [Month] [Year]

Effective Date: [Day] [Month] [Year]

NOTICE PROVISIONS

[Read Carefully] Before you click to agree to this agreement during the registration process, you should carefully read this agreement. Please ensure that you read and fully understand the terms, especially those regarding exemption or limitation of liability, applicable law, and dispute resolution. Key terms will be highlighted in bold for your attention. If you have any questions about the agreement, you may contact us through the contact information provided in this agreement.

[Signing Action] When you fill in the information as prompted on the registration page, read and agree to this agreement, and complete the entire registration process, it means that you have fully read, understood, and accepted all the contents of this agreement and have become a user of the DidaTravel Platform. If you do not agree with this agreement or any of its terms during the reading process, you should immediately stop the registration process.

[Confirmation and Acceptance of the Service Agreement]

The DidaTravel Platform is operated by Shenzhen DidaTravel Technology Co., Ltd. Specific travel services or products (hereinafter referred to as "products/services") are provided by qualified service providers. The DidaTravel Platform provides a booking platform through its website and mini-programs. If you access, book, or use products/services on this website or other mobile applications or software providing DidaTravel booking services (hereinafter referred to as the "DidaTravel Platform"or "we"), it is deemed that you have accepted the "DidaTravel Platform Service Agreement" (hereinafter referred to as "this Agreement"). Before confirming your registration as a DidaTravel Platform user (hereinafter referred to as "client" or "user"), please carefully read and fully understand the relevant terms of the contract, especially the bolded sections below. If you do not agree with any of the following content, please immediately stop accessing the DidaTravel Platform or using any products/services provided by the DidaTravel Platform .

I. General Provisions

This agreement includes the main text of the agreement, individual service agreements for the sub-channels of the DidaTravel Platform , and other rules that have been or may be published by the DidaTravel Platform , including but not limited to disclaimers, personal information protection policies, Cookies Agreements, personal information authorization statements, product booking terms/booking notices, and other agreements ("Other Terms"). If there is any inconsistency between this agreement and the "Other Terms," the "Other Terms" shall prevail. Unless otherwise explicitly stated, any products/services provided by the DidaTravel are subject to this agreement.

In this agreement, " DidaTravel" refers to the developer and operator of the DidaTravel Website,Shenzhen DidaTravel Technology Co.,Ltd. . "Affiliated Companies" refer to all companies under Shenzhen DidaTravel Technology Co., Ltd. and its subsidiaries and affiliated companies, including but not limited to DidaTravel Technology Singapore Pte.Ltd.(registered office is at 390 ORCHARD ROAD, #12-04, PALAIS RENAISSANCE（238871）)，Travel Compass Limited.(registered office is at 71-75 Shelton Street,London, Greater London,WC2H 9JQ,UNITED KINGDOM)，DIDATRAVEL TECHNOLOGY DMCC((registered office is at Uptown Tower Plot No: DMCC-UD-T2 Uptown Dubai Dubai United Arab Emirates), DIDATRAVEL US INC （registered office is at 556 N DIAMOND BAR BLVD STE 213 DIAMOND BAR, CA 91765 ），hereinafter referred to individually or collectively as "DidaTravel" or "we."

In this Agreement, "DidaTravel Platform" means the web pages and clients (including wechat mini programs or H5 pages) whose domain names are [dida.com], and the terminal devices applicable to the client include but are not limited to PC, tablet computer, mobile phone, etc.

In this Agreement, "User" or "Client" means a natural person or legal entity who accesses or uses the products/services provided by the DidaTravel Platform. After successful registration, you need to complete the enterprise certification of the DidaTravel Platform as soon as possible to prove that you have obtained the full authorization of the enterprise filled in when registration.If you log in to the as a client of DidaTravel Platform, access the DidaTravel Platform , or use DidaTravel services, it is deemed that you agree to all the terms of this agreement and other rules, explanations, and operational guidelines published by DidaTravel. This agreement is jointly concluded by you (or simply referred to as "customer" or "user") and Shenzhen DidaTravel Technology Co., Ltd. (collectively referred to as "DidaTravel ") based on the principle of mutual benefit.

II. Service Scope and Website Information

The DidaTravel Platform provides you with a platform through its website and mini-programs, where you can browse different types of travel products, including but not limited to hotels (including guesthouses, serviced apartments, inns, and homestays), air tickets, etc. By booking through the website, you agree to book the travel products at the listed prices and abide by other conditions stipulated by the website. If the DidaTravel Platform system accepts the booking and displays a booking success prompt, a contract binding on both parties is formed, and it also means that the travel product supplier has confirmed your booking. If we accept your travel product booking or if the booking is unsuccessful, we reserve the right to refuse the booking as described below.

We publish information about travel products based on the information provided to us by suppliers [including but not limited to suppliers and their representatives, distributors, destination management companies (DMCs), channel managers, partners, etc.]. Shenzhen GoodluckTrip International Travel Service Co.,Ltd. and Shenzhen Youdao Limited. provide booking accommodation services to users through the DidaTravel Platform, and the accommodation services are provided by accommodation service providers (hotels.). Other travel products/services are provided by other affiliated companies. We will make reasonable efforts to manage the services provided, but we cannot guarantee the accuracy, completeness, authenticity, and timeliness of the information, nor will we be responsible for errors (including obvious and typographical errors), interruptions [whether due to website (temporary and/or partial) failures, repairs, upgrades, maintenance, or other reasons], inaccuracies, misleading or false information, or unpublished information. Sudden changes in market conditions or the environment may result in the information published on the website being inaccurate or outdated. If problems arise, our customer service will provide reasonable assistance and act as an intermediary between you and the travel product supplier.

The listing of travel product supplier names on this website does not mean or should be construed as a recommendation of the travel product supplier or an endorsement of the travel product supplier (service quality, level, or rating). We hereby declare that we do not represent, guarantee, or promise the quality, condition, or suitability of the travel product suppliers listed on the website. We reserve the right to refuse or accept customer bookings (or cancel confirmed bookings under special circumstances) for any reason without the need to prove it. Common reasons for refusing client bookings include but are not limited to: travel product supplier requirements, client violation of service terms, trade or economic sanctions, bans, legal restrictions, (suspected) fraud or theft, criminal suspects, suspicious bookings, client submitting misleading or false information, misconduct, threats, insults, refusal to provide information, actual obstacles, communication problems, obvious errors (as defined below), improper customer history, inclusion in government or international organization (US, EU, UN, Singapore...) blacklists, etc. If the DidaTravel Platform system refuses or cancels a booking and you have already paid the fee, we will refund all booking fees to you. We also reserve the right to refuse users temporary or permanent access to the DidaTravel Platform system at our discretion.

We occasionally cancel or refuse bookings on the grounds of "obvious errors," regardless of the cause of the error. For clarity, an obvious error refers to an error that a reasonable person would not expect to appear on the website (e.g., regarding price). In such cases, we will refund the fees received to the client. DidaTravel Platform has full discretion to decide whether to cancel or refuse a booking for this reason.

Please note that we may refuse suspicious group bookings, as most travel product suppliers have special procedures for group bookings. For more information, please contact our client service team.

Ongoing renovations, travel product booking errors, and individual customer needs may affect the quality of your stay or travel. Please ensure that you inform the travel product supplier directly of your specific needs and requirements during check-in or travel.

III. Star Ratings of Travel Product Suppliers

The star ratings of travel product suppliers are for your reference only. The star ratings are based on information provided by suppliers, including travel product suppliers, and we do not independently verify the star ratings, nor do we guarantee the accuracy of the star ratings of travel product suppliers. For more specific information, please check the specific content on the website. Please note that location, available options, local market conditions, practices, or other circumstances can greatly affect star ratings. Therefore, the same star rating may feel different in different countries or cities. Star ratings do not necessarily reflect all the facilities or services provided by travel product suppliers, and not all travel product suppliers with the same star rating have the same facilities or services. If you value specific facilities or services, please contact our customer service to inquire whether the travel product supplier has these facilities or services.

IV. DidaTravel Platform Account Registration and Use

The client confirms that before starting to register and use the products/services of the DidaTravel Platform, the client should have the civil capacity corresponding to the behavior as stipulated by the laws of the People's Republic of China and have obtained valid authorization. If the client does not have the aforementioned civil capacity or authorization corresponding to the behavior, the client and/or user shall bear all consequences arising therefrom in accordance with the law.

You can create a DidaTravel Platform account to use the products/services of the DidaTravel Platform. You can register directly on the DidaTravel Platform using your mobile phone number.

In addition, you can only register a DidaTravel Platform account through the official channels provided by the DidaTravel Platform. You may not obtain a DidaTravel Platform account through methods including but not limited to purchasing, renting, borrowing, sharing, exploiting, or damaging our registration system and/or other methods not permitted by us.

Clients have limited use rights to DidaTravel Platform accounts. Client accounts may not be transferred, leased, lent, sold, shared, or otherwise made available to others (except as otherwise provided by law or with the explicit written consent or authorization of DidaTravel ).

If there is evidence or if DidaTravel determines based on DidaTravel Platform rules that a client has improperly registered or improperly used multiple DidaTravel Platform accounts, the DidaTravel Platform may take measures such as freezing or closing accounts, canceling orders, or refusing to provide services. If the DidaTravel Platform and related parties suffer losses as a result, the client shall also bear liability for compensation.

The content and information on this website, as well as the software and hardware facilities that provide this content and information, are exclusively owned by the DidaTravel Platform or suppliers including hotels. You may only use this website for good faith and legal inquiries or bookings. You should promise not to make any speculative, erroneous, or fraudulent bookings, nor make bookings based on predicted demand. You should agree that the DidaTravel Platform may contact you when necessary.

V. Prices, Additional Fees, and Booking Guarantees

(1) Prices

We are committed to providing the most competitive prices, and we hope that you can stay in hotels or purchase air tickets at the lowest prices.

(2) Additional Fees

Please note that unless otherwise specified, the prices displayed on the website are for the specified check-in or travel dates and the number of people staying or traveling. The website displays the total booking price, and you can expand the total price to view the detailed price. Unless otherwise specified, the booking prices displayed on the DidaTravel webpage include taxes and service fees but do not include any type of insurance (more details below). Without affecting the content below, the total price will be displayed before you confirm the order on the booking final page (before the final confirmation page). Please carefully check each step of the booking process; you can interrupt the booking at any time before the final confirmation page (if you need to cancel a successfully booked order, please see below). The website (below the travel product supplier information or before the final booking confirmation) will list the price details. If you are unsure whether certain items are included in the booking price, you can contact the travel product supplier and our client service team.

If you book a hotel, unless otherwise stated, resort fees and other mandatory fees (see below) and certain local city taxes, tourist taxes, or occupancy taxes (if applicable) that need to be directly charged to the customer are usually not included in the accommodation fee. For details, please refer to the hotel description or policy. Standard hotel rooms are for one or two people. If an extra bed is needed, an additional fee will be charged. If not notified in advance, the hotel may refuse additional people. Please note that if you use certain services at the hotel, the hotel may charge you a mandatory additional "resort fee" (or similar fee), which is also not included in the booking price. Hotels in some regions or countries may directly charge you energy surcharges, baggage handling fees, newspaper delivery fees, in-room security fees, sightseeing fees, or room service fees. DidaTravel cannot prevent hotels from charging similar fees. The booking price generally does not include optional additional fees and personal consumption expenses, such as parking fees, minibar fees, telephone fees, room service fees, food and beverage fees, banquet fees, movie rental fees, internet fees, etc. During some peak seasons, certain hotels may charge mandatory banquet fees (e.g., New Year, Christmas, Spring Festival, etc.). Some local governments may require hotels to directly charge clients local bed taxes or city taxes, or issue instructions to levy additional taxes and require hotels to directly charge clients. If these fees exist, you should pay them directly to the hotel at checkout. The above fees will not be included in the booking price, but they will be listed in the booking form. Please check the "Hotel Information," "Booking Conditions," "Cancellation Policy," or similar provisions on the website.

If you book an air ticket, unless otherwise stated, the booking price does not include the following fees: fees incurred due to excess baggage, pet transportation, special item consignment, additional meals, in-flight WiFi, online check-in and seat reservation, cabin class upgrade, or errors in passenger information provided by the passenger that require modification. Please carefully check the "Ticket Refund and Change Rules," "Baggage Allowance," or similar provisions on the website before booking.

Some hotels or airlines may require you to pay hotel transportation service fees or airport transfer service fees in addition to the booking price. Please note that DidaTravel does not provide any transportation services. These are usually arranged or provided by hotels or airlines, not DidaTravel. DidaTravel does not assume any responsibility for the quality, safety, density, or service level of such transportation services.

For your convenience in transactions with hotels or airlines, the booking prices displayed on the DidaTravel website include basic taxes and service fees. The above fees are collected by us on behalf of hotels or airlines, including but not limited to use taxes, occupancy taxes, room taxes, consumption taxes, value-added taxes, airport construction fees, fuel surcharges, and/or other similar taxes or fees. In some places, the tax amount may include government-imposed service fees or other fees that are not directly paid to the tax authorities but are collected by hotels or airlines according to the law.

We are not a seller of hotels or airlines, nor are we a service provider. Except for the special circumstances described below, we do not collect taxes on behalf of tax authorities. Our hotel or airline suppliers, as sellers, charge us according to all applicable taxes, and we pay these amounts directly to the sellers. We are not partners of the sellers; we only book or arrange travel arrangements for customers. Depending on the location, tax capacity, special purposes, tax rates, and tax types will vary.

As mentioned above, some cities or municipalities charge additional taxes and fees and require local travel product suppliers to collect them.

The above related fees are collected by the actual service provider of the booking. For the invoice issuance method (issued by the service provider or the hotel front desk, etc.), please refer to the display of related products/services on the DidaTravel Platform.

(3) Booking Guarantee

Clients who book travel products through the DidaTravel system can enjoy our booking guarantee. For example: After you successfully book, when you check in at the hotel (after printing the hotel check-in voucher) or at the airport (after obtaining the ticket number issued by the airline through DidaTravel), if the booked room/flight is no longer available or the booking is not accepted by the hotel/airline, please contact our client service center in time. DidaTravel client service specialists will immediately arrange a free room of the same level at a conveniently located hotel of the same level for you/arrange a free flight of the same class within 24 hours of the original travel time for the passenger, and arrange reasonable and necessary accommodation for the passenger at the original departure and transit locations (the accommodation standard is a five-star hotel for first-class passengers (including first-class suites and other cabin services with the word "First"), a four-star hotel for business-class passengers, and a three-star hotel for economy-class passengers (including super economy class/premium economy class/advanced economy class and other cabin services with the words "Economy" or "Coach"). If there is no star rating in the local hotel industry, DidaTravel will make arrangements at its discretion. Unless we authorize clients to make their own arrangements, the above alternative travel products must be selected and booked directly by us, otherwise we will not bear the relevant compensation liability.

If you do not agree with the alternative travel products arranged by us, DidaTravel will refund the full amount of your booking fee.

VI. Booking Conditions - Cancellation, No-Show, Late Check-In/Changes, and Special Requests

By making a booking through our website, you accept and agree to the relevant booking conditions of the travel product supplier (including cancellation, changes, or no-show applicable to the booking), as well as any additional (delivery) conditions of the travel product supplier applicable during your booking or travel period, including the services or products provided by the travel product supplier (additional conditions can be obtained from the corresponding travel product supplier). The travel product supplier's cancellation policy, change policy, no-show policy, or change policy can be viewed on the travel product supplier information page or under "Booking Conditions," "Cancellation Policy," or similar provisions on this website. Please note that according to the aforementioned policies, you may need to pay corresponding fees for canceling a booking. We recommend that you carefully read the travel product supplier's cancellation policy, change policy, no-show policy, or change policy before booking. Please thoroughly review the cancellation policy, change policy, no-show policy, or change policy before making a reservation.

If you are booking a hotel, any cancellation request made after the latest cancellation date specified in the booking (including the latest cancellation date) will require payment of at least one night or more as a cancellation fee. Additionally, failure to arrive at the hotel on the check-in date of the order will be treated as a cancellation, and at least one night or more will be charged as a cancellation fee for each room. Unless otherwise notified in advance, the cancellation policy at the time of booking will apply.

If you are booking a flight, please refer to the refund, change, and transfer rules clearly stated on our website at the time of booking. Except for impacts caused by force majeure, we will follow these rules for subsequent services and charge corresponding service fees. Unless otherwise notified in advance, the change and refund policy at the time of booking will apply.

If any modifications or cancellations (partial or full) to the order are required, they must be made directly through the DidaTravel system, not by contacting the travel product supplier directly. Fees arising from modifications will be recharged to the customer by the DidaTravel system. Some travel products cannot be modified once successfully booked, and any losses resulting from this will be borne by the client. If you have any questions or concerns before or during your stay/travel, please contact our client service team directly.

Special Requests: If you have any special requirements (e.g., wheelchair accessibility), you should contact customer service or the hotel/airline directly to confirm that these requests can be accommodated. Please note that all special requests are subject to availability, and the DidaTravel System cannot guarantee their fulfillment.

Room Availability Guarantee

The following "Room Availability Guarantee" terms are subject to change based on market conditions:

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