DidaTravel Platform Service Agreement

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Release Date: [day] [Month] [Year]

Effective Date: [Day] [Month] [Year]

NOTICE PROVISIONS

[Read Carefully] Before you click to agree to this agreement during the registration process, you should carefully read this agreement. Please ensure that you read and fully understand the terms, especially those regarding exemption or limitation of liability, applicable law, and dispute resolution. Key terms will be highlighted in bold for your attention. If you have any questions about the agreement, you may contact us through the contact information provided in this agreement.

[Signing Action] When you fill in the information as prompted on the registration page, read and agree to this agreement, and complete the entire registration process, it means that you have fully read, understood, and accepted all the contents of this agreement and have become a user of the DidaTravel Platform. If you do not agree with this agreement or any of its terms during the reading process, you should immediately stop the registration process.

[Confirmation and Acceptance of the Service Agreement]

The DidaTravel Platform is operated by Shenzhen DidaTravel Technology Co., Ltd. Specific travel services or products (hereinafter referred to as "products/services") are provided by qualified service providers. The DidaTravel Platform provides a booking platform through its website and mini-programs. If you access, book, or use products/services on this website or other mobile applications or software providing DidaTravel booking services (hereinafter referred to as the "DidaTravel Platform"or "we"), it is deemed that you have accepted the "DidaTravel Platform Service Agreement" (hereinafter referred to as "this Agreement"). Before confirming your registration as a DidaTravel Platform user (hereinafter referred to as "client" or "user"), please carefully read and fully understand the relevant terms of the contract, especially the bolded sections below. If you do not agree with any of the following content, please immediately stop accessing the DidaTravel Platform or using any products/services provided by the DidaTravel Platform .

I. General Provisions

This agreement includes the main text of the agreement, individual service agreements for the sub-channels of the DidaTravel Platform , and other rules that have been or may be published by the DidaTravel Platform , including but not limited to disclaimers, personal information protection policies, Cookies Agreements, personal information authorization statements, product booking terms/booking notices, and other agreements ("Other Terms"). If there is any inconsistency between this agreement and the "Other Terms," the "Other Terms" shall prevail. Unless otherwise explicitly stated, any products/services provided by the DidaTravel are subject to this agreement.

In this agreement, " DidaTravel" refers to the developer and operator of the DidaTravel Website,Shenzhen DidaTravel Technology Co.,Ltd. . "Affiliated Companies" refer to all companies under Shenzhen DidaTravel Technology Co., Ltd. and its subsidiaries and affiliated companies, including but not limited to Shenzhen GoodluckTrip International Travel Service Co.,Ltd. ,Shenzhen Youdao Limited. ,Caring(Shenzhen) Travel Service Co.,Ltd. , and Zhejiang GoodluckTrip International Travel Service Co.,Ltd., hereinafter referred to individually or collectively as "DidaTravel" or "we."

In this Agreement, "DidaTravel Platform" means the web pages and clients (including wechat mini programs or H5 pages) whose domain names are [dida.com], and the terminal devices applicable to the client include but are not limited to PC, tablet computer, mobile phone, etc.

In this Agreement, "User" or "Client" means a natural person or legal entity who accesses or uses the products/services provided by the DidaTravel Platform. After successful registration, you need to complete the enterprise certification of the DidaTravel Platform as soon as possible to prove that you have obtained the full authorization of the enterprise filled in when registration.If you log in to the as a client of DidaTravel Platform, access the DidaTravel Platform , or use DidaTravel services, it is deemed that you agree to all the terms of this agreement and other rules, explanations, and operational guidelines published by DidaTravel. This agreement is jointly concluded by you (or simply referred to as "customer" or "user") and Shenzhen DidaTravel Technology Co., Ltd. (collectively referred to as "DidaTravel ") based on the principle of mutual benefit.

II. Service Scope and Website Information

The DidaTravel Platform provides you with a platform through its website and mini-programs, where you can browse different types of travel products, including but not limited to hotels (including guesthouses, serviced apartments, inns, and homestays), air tickets, etc. By booking through the website, you agree to book the travel products at the listed prices and abide by other conditions stipulated by the website. If the DidaTravel Platform system accepts the booking and displays a booking success prompt, a contract binding on both parties is formed, and it also means that the travel product supplier has confirmed your booking. If we accept your travel product booking or if the booking is unsuccessful, we reserve the right to refuse the booking as described below.

We publish information about travel products based on the information provided to us by suppliers [including but not limited to suppliers and their representatives, distributors, destination management companies (DMCs), channel managers, partners, etc.]. Shenzhen GoodluckTrip International Travel Service Co.,Ltd. and Shenzhen Youdao Limited. provide booking accommodation services to users through the DidaTravel Platform, and the accommodation services are provided by accommodation service providers (hotels.). Other travel products/services are provided by other affiliated companies. We will make reasonable efforts to manage the services provided, but we cannot guarantee the accuracy, completeness, authenticity, and timeliness of the information, nor will we be responsible for errors (including obvious and typographical errors), interruptions [whether due to website (temporary and/or partial) failures, repairs, upgrades, maintenance, or other reasons], inaccuracies, misleading or false information, or unpublished information. Sudden changes in market conditions or the environment may result in the information published on the website being inaccurate or outdated. If problems arise, our customer service will provide reasonable assistance and act as an intermediary between you and the travel product supplier.

The listing of travel product supplier names on this website does not mean or should be construed as a recommendation of the travel product supplier or an endorsement of the travel product supplier (service quality, level, or rating). We hereby declare that we do not represent, guarantee, or promise the quality, condition, or suitability of the travel product suppliers listed on the website. We reserve the right to refuse or accept customer bookings (or cancel confirmed bookings under special circumstances) for any reason without the need to prove it. Common reasons for refusing client bookings include but are not limited to: travel product supplier requirements, client violation of service terms, trade or economic sanctions, bans, legal restrictions, (suspected) fraud or theft, criminal suspects, suspicious bookings, client submitting misleading or false information, misconduct, threats, insults, refusal to provide information, actual obstacles, communication problems, obvious errors (as defined below), improper customer history, inclusion in government or international organization (US, EU, UN, Singapore...) blacklists, etc. If the DidaTravel Platform system refuses or cancels a booking and you have already paid the fee, we will refund all booking fees to you. We also reserve the right to refuse users temporary or permanent access to the DidaTravel Platform system at our discretion.

We occasionally cancel or refuse bookings on the grounds of "obvious errors," regardless of the cause of the error. For clarity, an obvious error refers to an error that a reasonable person would not expect to appear on the website (e.g., regarding price). In such cases, we will refund the fees received to the client. DidaTravel Platform has full discretion to decide whether to cancel or refuse a booking for this reason.

Please note that we may refuse suspicious group bookings, as most travel product suppliers have special procedures for group bookings. For more information, please contact our client service team.

Ongoing renovations, travel product booking errors, and individual customer needs may affect the quality of your stay or travel. Please ensure that you inform the travel product supplier directly of your specific needs and requirements during check-in or travel.

III. Star Ratings of Travel Product Suppliers

The star ratings of travel product suppliers are for your reference only. The star ratings are based on information provided by suppliers, including travel product suppliers, and we do not independently verify the star ratings, nor do we guarantee the accuracy of the star ratings of travel product suppliers. For more specific information, please check the specific content on the website. Please note that location, available options, local market conditions, practices, or other circumstances can greatly affect star ratings. Therefore, the same star rating may feel different in different countries or cities. Star ratings do not necessarily reflect all the facilities or services provided by travel product suppliers, and not all travel product suppliers with the same star rating have the same facilities or services. If you value specific facilities or services, please contact our customer service to inquire whether the travel product supplier has these facilities or services.

IV.  DidaTravel Platform Account Registration and Use

The client confirms that before starting to register and use the products/services of the DidaTravel Platform, the client should have the civil capacity corresponding to the behavior as stipulated by the laws of the People's Republic of China and have obtained valid authorization. If the client does not have the aforementioned civil capacity or authorization corresponding to the behavior, the client and/or user shall bear all consequences arising therefrom in accordance with the law.

You can create a DidaTravel Platform account to use the products/services of the DidaTravel Platform. You can register directly on the DidaTravel Platform using your mobile phone number.

In addition, you can only register a DidaTravel Platform account through the official channels provided by the DidaTravel Platform. You may not obtain a DidaTravel Platform account through methods including but not limited to purchasing, renting, borrowing, sharing, exploiting, or damaging our registration system and/or other methods not permitted by us.

Clients have limited use rights to DidaTravel Platform accounts. Client accounts may not be transferred, leased, lent, sold, shared, or otherwise made available to others (except as otherwise provided by law or with the explicit written consent or authorization of DidaTravel ).

If there is evidence or if DidaTravel determines based on DidaTravel Platform rules that a client has improperly registered or improperly used multiple DidaTravel Platform accounts, the DidaTravel Platform may take measures such as freezing or closing accounts, canceling orders, or refusing to provide services. If the DidaTravel Platform and related parties suffer losses as a result, the client shall also bear liability for compensation.

The content and information on this website, as well as the software and hardware facilities that provide this content and information, are exclusively owned by the DidaTravel Platform or suppliers including hotels. You may only use this website for good faith and legal inquiries or bookings. You should promise not to make any speculative, erroneous, or fraudulent bookings, nor make bookings based on predicted demand. You should agree that the DidaTravel Platform may contact you when necessary.

V. Prices, Additional Fees, and Booking Guarantees

(1) Prices

We are committed to providing the most competitive prices, and we hope that you can stay in hotels or purchase air tickets at the lowest prices.

(2) Additional Fees

Please note that unless otherwise specified, the prices displayed on the website are for the specified check-in or travel dates and the number of people staying or traveling. The website displays the total booking price, and you can expand the total price to view the detailed price. Unless otherwise specified, the booking prices displayed on the DidaTravel webpage include taxes and service fees but do not include any type of insurance (more details below). Without affecting the content below, the total price will be displayed before you confirm the order on the booking final page (before the final confirmation page). Please carefully check each step of the booking process; you can interrupt the booking at any time before the final confirmation page (if you need to cancel a successfully booked order, please see below). The website (below the travel product supplier information or before the final booking confirmation) will list the price details. If you are unsure whether certain items are included in the booking price, you can contact the travel product supplier and our client service team.

If you book a hotel, unless otherwise stated, resort fees and other mandatory fees (see below) and certain local city taxes, tourist taxes, or occupancy taxes (if applicable) that need to be directly charged to the customer are usually not included in the accommodation fee. For details, please refer to the hotel description or policy. Standard hotel rooms are for one or two people. If an extra bed is needed, an additional fee will be charged. If not notified in advance, the hotel may refuse additional people. Please note that if you use certain services at the hotel, the hotel may charge you a mandatory additional "resort fee" (or similar fee), which is also not included in the booking price. Hotels in some regions or countries may directly charge you energy surcharges, baggage handling fees, newspaper delivery fees, in-room security fees, sightseeing fees, or room service fees. DidaTravel cannot prevent hotels from charging similar fees. The booking price generally does not include optional additional fees and personal consumption expenses, such as parking fees, minibar fees, telephone fees, room service fees, food and beverage fees, banquet fees, movie rental fees, internet fees, etc. During some peak seasons, certain hotels may charge mandatory banquet fees (e.g., New Year, Christmas, Spring Festival, etc.). Some local governments may require hotels to directly charge clients local bed taxes or city taxes, or issue instructions to levy additional taxes and require hotels to directly charge clients. If these fees exist, you should pay them directly to the hotel at checkout. The above fees will not be included in the booking price, but they will be listed in the booking form. Please check the "Hotel Information," "Booking Conditions," "Cancellation Policy," or similar provisions on the website.

If you book an air ticket, unless otherwise stated, the booking price does not include the following fees: fees incurred due to excess baggage, pet transportation, special item consignment, additional meals, in-flight WiFi, online check-in and seat reservation, cabin class upgrade, or errors in passenger information provided by the passenger that require modification. Please carefully check the "Ticket Refund and Change Rules," "Baggage Allowance," or similar provisions on the website before booking.

Some hotels or airlines may require you to pay hotel transportation service fees or airport transfer service fees in addition to the booking price. Please note that DidaTravel does not provide any transportation services. These are usually arranged or provided by hotels or airlines, not DidaTravel. DidaTravel does not assume any responsibility for the quality, safety, density, or service level of such transportation services.

For your convenience in transactions with hotels or airlines, the booking prices displayed on the DidaTravel website include basic taxes and service fees. The above fees are collected by us on behalf of hotels or airlines, including but not limited to use taxes, occupancy taxes, room taxes, consumption taxes, value-added taxes, airport construction fees, fuel surcharges, and/or other similar taxes or fees. In some places, the tax amount may include government-imposed service fees or other fees that are not directly paid to the tax authorities but are collected by hotels or airlines according to the law.

We are not a seller of hotels or airlines, nor are we a service provider. Except for the special circumstances described below, we do not collect taxes on behalf of tax authorities. Our hotel or airline suppliers, as sellers, charge us according to all applicable taxes, and we pay these amounts directly to the sellers. We are not partners of the sellers; we only book or arrange travel arrangements for customers. Depending on the location, tax capacity, special purposes, tax rates, and tax types will vary.

As mentioned above, some cities or municipalities charge additional taxes and fees and require local travel product suppliers to collect them.

The above related fees are collected by the actual service provider of the booking. For the invoice issuance method (issued by the service provider or the hotel front desk, etc.), please refer to the display of related products/services on the DidaTravel Platform.

(3) Booking Guarantee

Clients who book travel products through the DidaTravel system can enjoy our booking guarantee. For example: After you successfully book, when you check in at the hotel (after printing the hotel check-in voucher) or at the airport (after obtaining the ticket number issued by the airline through DidaTravel), if the booked room/flight is no longer available or the booking is not accepted by the hotel/airline, please contact our client service center in time. DidaTravel client service specialists will immediately arrange a free room of the same level at a conveniently located hotel of the same level for you/arrange a free flight of the same class within 24 hours of the original travel time for the passenger, and arrange reasonable and necessary accommodation for the passenger at the original departure and transit locations (the accommodation standard is a five-star hotel for first-class passengers (including first-class suites and other cabin services with the word "First"), a four-star hotel for business-class passengers, and a three-star hotel for economy-class passengers (including super economy class/premium economy class/advanced economy class and other cabin services with the words "Economy" or "Coach"). If there is no star rating in the local hotel industry, DidaTravel will make arrangements at its discretion. Unless we authorize clients to make their own arrangements, the above alternative travel products must be selected and booked directly by us, otherwise we will not bear the relevant compensation liability.

If you do not agree with the alternative travel products arranged by us, DidaTravel will refund the full amount of your booking fee.

VI. Booking Conditions - Cancellation, No-Show, Late Check-In/Changes, and Special Requests

By making a booking through our website, you accept and agree to the relevant booking conditions of the travel product supplier (including cancellation, changes, or no-show applicable to the booking), as well as any additional (delivery) conditions of the travel product supplier applicable during your booking or travel period, including the services or products provided by the travel product supplier (additional conditions can be obtained from the corresponding travel product supplier). The travel product supplier's cancellation policy, change policy, no-show policy, or change policy can be viewed on the travel product supplier information page or under "Booking Conditions," "Cancellation Policy," or similar provisions on this website. Please note that according to the aforementioned policies, you may need to pay corresponding fees for canceling a booking. We recommend that you carefully read the travel product supplier's cancellation policy, change policy, no-show policy, or change policy before booking. Please thoroughly review the cancellation policy, change policy, no-show policy, or change policy before making a reservation.

If you are booking a hotel, any cancellation request made after the latest cancellation date specified in the booking (including the latest cancellation date) will require payment of at least one night or more as a cancellation fee. Additionally, failure to arrive at the hotel on the check-in date of the order will be treated as a cancellation, and at least one night or more will be charged as a cancellation fee for each room. Unless otherwise notified in advance, the cancellation policy at the time of booking will apply.

If you are booking a flight, please refer to the refund, change, and transfer rules clearly stated on our website at the time of booking. Except for impacts caused by force majeure, we will follow these rules for subsequent services and charge corresponding service fees. Unless otherwise notified in advance, the change and refund policy at the time of booking will apply.

If any modifications or cancellations (partial or full) to the order are required, they must be made directly through the DidaTravel system, not by contacting the travel product supplier directly. Fees arising from modifications will be recharged to the customer by the DidaTravel system. Some travel products cannot be modified once successfully booked, and any losses resulting from this will be borne by the client. If you have any questions or concerns before or during your stay/travel, please contact our client service team directly.

Special Requests: If you have any special requirements (e.g., wheelchair accessibility), you should contact customer service or the hotel/airline directly to confirm that these requests can be accommodated. Please note that all special requests are subject to availability, and the  DidaTravel System cannot guarantee their fulfillment.

Service Guarantee

1. Overbooking Handling

We have arranged 24-hour customer service center to resolve issues for customer and promise to follow the following deadlines if the hotel cannot locate your booking or is overbooked.

1. Upon check-in, we will provide a solution within one hour of receiving the call.
2. We will reconfirm the booking with the original hotel or arrange another hotel. If the customer cancels or rebooks before we provide the final solution, we will not bear any price difference or compensation.

2. Relocation Policy

1. In the event of overbooking, if the upgraded room type at the original hotel is unavailable, a hotel of the same or higher star rating will be provided as an alternative. We will provide up to two relocation options to the customer's designated email address or contact. Please note that star ratings are based on data agreed upon with our partners.
2. Once the guest accepts the alternative hotel, please notify us immediately to confirm the new booking. Once the relocation is accepted, the booking cannot be canceled or changed.
3. If the guest does not accept the relocation, the customer is obligated to **provide an invoice or voucher from the hotel** as proof to apply for compensation.

Compensation Standards for Overbooking

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3. Amendments

Amendments such as the number of guests, guest names, number of rooms, breakfast, length of stay, etc., can be divided into the following situations. We do not guarantee any results for amendments.

1. Before the cancellation deadline, customers may cancel and rebook as they wish.
2. After the cancellation deadline, any amendments or cancellations will incur a full penalty fee according to the policy.
3. Special bookings due to force majeure events should be negotiated and resolved promptly by both parties.

4. Special Requests

Guests are advised to first confirm any doubts about their hotel stay (room type, breakfast, etc.) with the hotel. If guests are still unsatisfied with the hotel's response, we will provide further assistance. Please note that special requests cannot be guaranteed and are subject to hotel availability.

5. Cancellation

Bookings will be processed according to the cancellation policy displayed to the customer. Special requests for non-refundable bookings will be handled on a case-by-case basis. We do not guarantee any fee waivers.

Please note that any terms negotiated directly between the customer or guest and the hotel without our involvement and prior notice may not be considered final.

6. Fee Waivers

Fee waivers for cancellations, no-shows, or early departures will be handled on a case-by-case basis. We will actively coordinate with the customer but cannot guarantee any results for special exceptions.

7. Post-Travel Support

In any event, we must be informed of all post-travel complaints within 30 days after the check-out date.

8. Additional Charges

If guests are overcharged by the hotel for our booking, please contact us immediately. Providing proof such as bills or credit card statements will help us appeal to the hotel. We will attempt to recover the additional charges for the customer, but this depends on the progress of the hotel and the bank. Typically, domestic remittances may take 7 to 14 business days, and international remittances may take 30 business days.

9. Fraudulent Bookings

As we are not the ultimate service provider, we are not responsible for any fraudulent bookings. Requests for cancellation fee waivers will be handled on a case-by-case basis, with the final decision made by the hotel. We will actively coordinate with the customer but cannot guarantee any results for special exceptions.

10. Special Situations

In some special situations that are clearly beyond our control, we will make reasonable efforts to find the best solution for the customer based on our capabilities.

11. Hotel Closures and Renovations

If a hotel is closed or temporarily closed due to renovations, affecting the stay dates, services, or customer experience, we will provide an alternative hotel according to the relocation policy. If the customer declines the alternative offered by us, the booking will be canceled and fully refunded without any compensation. The customer is welcome to suggest an alternative that meets our conditions, but please note that we will not cover any additional costs for the new booking.

12. Force Majeure

In the event of a severe weather advisory or force majeure affecting a certain region, we may agree to a blanket waiver, including the waiver of any/all cancellation penalties for bookings in the affected region during the valid dates. All weather advisories and force majeure events will be communicated via email.

VII. Travel Advice - Visa Requirements

We would like to draw your attention to the significant safety risks associated with traveling to certain destinations. Please review travel bans, warnings, announcements, and recommendations issued by the government or local embassies and consulates before booking your trip, especially for international travel.

The DidaTravel system displays hotel information for specific locations, but this does not imply a recommendation to travel to these places or that there are no risks involved. DidaTravel is not responsible for any damages or losses incurred from traveling to these destinations, nor is it liable for any accidents that may occur during your stay at the hotel or while traveling. It is strongly advised that you check the relevant travel announcements issued by the government of the country you plan to visit and take necessary precautions. Additionally, it is recommended that you purchase personal travel insurance.

It is your responsibility to obtain all necessary travel documents.DidaTravel is not responsible for any losses incurred if you fail to carry the required passport, visa, or documents. It is suggested that you verify with the relevant country's embassy and/or visa department.

Please note that some countries have strict regulations on restricted or prohibited imports. These items include, but are not limited to, alcohol, tobacco, perfumes, medications, books, films, CDs, adult entertainment materials, food, plants, and animal products. Please verify and comply with the applicable laws and regulations.

VIII. Amendments to the Terms of Service

In accordance with changes in national laws and regulations, operational needs, or for the purpose of improving service quality, DidaTravel may modify or update this agreement and/or various rules as necessary, and will announce or notify in advance on the corresponding pages of the DidaTravel platform. The amended/updated text will take effect on the date specified in the relevant update notice, but DidaTravel  promises to announce or notify at least seven days before the text takes effect.

Clients should promptly review and understand the relevant amendments/updates. If a client disagrees with the relevant amendments/changes, they have the right to contact the DidaTravel  platform to provide feedback before the effective date of the changes. If your feedback is adopted, DidaTravel will adjust the changes accordingly. If a client still disagrees with the amended/changed content after it has taken effect, they may stop using the products/services involved in the amended/changed content on the DidaTravel platform. In this case, the amendments/changes will not be effective for you; if a client continues to use the products/services involved in the amended/changed content on the DidaTravel platform after the implementation of the amendments/changes, it will be deemed that the client has agreed to all revisions/changes.

IX. Service Changes, Interruptions, Termination

You fully understand and agree that this service involves internet and mobile communication services, which may be affected by various unstable factors. Therefore, DidaTravel is not liable for any losses caused by service interruption, cancellation, or termination due to force majeure, computer viruses or hacker attacks, system instability, your location, device shutdown, GSM network, internet, communication lines, or other factors beyond the control of the DidaTravel platform, to the extent permitted by law.

The DidaTravel platform needs to regularly or occasionally inspect or maintain the platform or related equipment that provides network services. If such activities cause an interruption of network services (including paid network services) within a reasonable time, DidaTravel is not responsible, but the DidaTravel platform should try to notify in advance.

You fully understand and agree that, except as otherwise provided in this service agreement, given the special nature of network services, the DidaTravel platform may change, interrupt, or terminate part or all of the network services. Except for products/services that you have already ordered or applied for through the DidaTravel platform and have completed payment and received confirmation of the order or application, DidaTravel is not responsible for any changes, interruptions, or termination of services, but DidaTravel should try to notify in advance and give you as much time as possible to deal with related rights.

DidaTravel is not responsible for the following reasons that may cause obstacles, defects, delays, or changes in the performance of the contract:

(1) Force majeure factors such as natural disasters, strikes, riots, wars, government actions, judicial and administrative orders, hacker attacks, technical control by telecommunications departments, major infectious disease outbreaks and other public health emergencies, changes in national tax and other related policies;

(2) Public service factors or third-party factors such as power supply failures, communication network failures;

(3) Under the circumstance that DidaTravel has exercised due diligence, factors such as routine or emergency equipment and system maintenance, equipment and system failures, network information and data security.

X. Code of Conduct for Clients

When using the products/services of the  platform, clients must comply with the relevant laws and regulations of the People's Republic of China. Clients promise not to use the products/services of the DidaTravel platform for any illegal or improper activities, including but not limited to the following behaviors:

1. Uploading, displaying, posting, disseminating, or otherwise transmitting information containing any of the following content:

1. Opposing the fundamental principles established by the Constitution of the People’s Republic of China;
2. Endangering national security, disclosing state secrets, subverting state power, or undermining national unity;
3. Damaging national honor or interests;
4. Inciting ethnic hatred, ethnic discrimination, or undermining ethnic solidarity;
5. Violating state religious policies, promoting cults or feudal superstitions;
6. Spreading rumors, disrupting social order, or destabilizing social stability;
7. Disseminating obscenity, pornography, gambling, violence, murder, terrorism, or content that incites criminal acts;
8. Insulting or defaming others, infringing upon others’ lawful rights;
9. Containing false, harmful, coercive content, invading others’ privacy, harassment, infringement, slander, vulgarity, indecency, or other morally objectionable material;
10. Inducing minors to imitate unsafe behaviors, violate social ethics, or develop harmful habits;
11. Violating other content restrictions or prohibitions under Chinese laws, regulations, rules, ordinances, or any legally binding norms.

1. 2. Accessing the DidaTravel Platform or using DidaTravel products/services for any unlawful purpose, or engaging in the following unauthorized activities:

(1) Unauthorized access to computer information networks, illegally obtaining or using network resources;

(2) Unauthorized deletion, modification, or alteration of computer network functions;

(3) Unauthorized deletion, modification, or tampering with data or applications stored, processed, or transmitted within computer networks;

(4) Intentionally creating or disseminating destructive programs (e.g., computer viruses) or other acts endangering network security;

(5) Commercial exploitation of any data from the DidaTravel Platform without prior written consent, including but not limited to:

Using web crawlers, copying, disseminating, or otherwise extracting/utilizing platform data.

(6) Engaging in illegal activities such as money laundering, trade secret theft, personal information theft, cash-out fraud, or impersonating DidaTravel to spread false/fraudulent information;

(7) Interfering with normal platform operations or transactions via devices, software, scripts, or actions that impose unreasonable data loads on network infrastructure;

(8) Unfair competitive acts (e.g., false transactions, malicious orders) that violate good faith principles or disrupt transaction integrity;

(9) Non-transactional activities, such as unauthorized advertising (unless expressly permitted byDidaTravel );

(10) Posting content that infringes DidaTravel’s or others’ legal rights, violates laws/regulations (e.g., Internet Audiovisual Program Service Management Rules, Online Information Content Ecosystem Governance Provisions), or breaches this agreement.

1. Acts Disrupting Transaction Order, including but not limited to:

(1) Purchasing services/products exceeding genuine consumption needs;

(2) Manipulating transactions or activities through plugins, exploits, or other unfair means;

(3) Unfair competition (e.g., fake reviews, fabricated transactions to manipulate ratings);

(4) Malicious orders, false claims, or fraudulent transactions.

Consequences:

• Any such acts constitute material breach of this agreement.
• DidaTravel reserves the right to, without prior notice:

Delete violative content.

Suspend or terminate your access to products/services.

• You bear legal liability for your actions on the Platform.
• Evidence of illegal activities (e.g., violations of laws or public order) may be reported to relevant authorities.

XI. Client Information and Privacy Rights Protection

1.Respecting the personal information and privacy rights of customers and users is a fundamental policy of  DidaTravel. During your use of the products/services of the DidaTravel platform,  DidaTravel will employ relevant technical measures and other security measures to protect your personal information and privacy rights.

2. places great emphasis on the protection of personal information and privacy rights of minors, therefore:

(1) If you are a minor, you should read this agreement under the supervision and guidance of your guardian, and the use of DidaTravel 's products/services has been consented to by your guardian;

(2) If you are the guardian of a minor, you should guide them on the safety issues they should pay attention to while surfing the internet. If you agree to a minor using the products/services of the  DidaTravel platform, you must apply for transactions or handle consumption (if involved) in your name, and provide correct guidance and supervision for the minor's use of the DidaTravel platform's products/services. The use of the DidaTravel platform's products/services by a minor through your account, as well as the exercise and fulfillment of the rights and obligations under this agreement, is deemed to have received your recognition.

For more information on the rules of personal information processing and privacy rights protection, users' control over personal information, the processing of minors' personal information and privacy rights protection, etc., please consult DidaTravel's "Personal Information Protection Policy" through the DidaTravel platform.

XII. Legal

1.Intellectual Property Rights

Unless otherwise stated, the intellectual property rights (including copyrights) of all kinds of software, content, information, and materials used in our services are owned by Shenzhen DidaTravel Technology Co., Ltd., its travel providers, or suppliers.

Shenzhen DidaTravel Technology Co., Ltd.exclusively reserves all rights to the proprietary intellectual property involved in providing the service platform. Without our explicit written permission, you are not allowed to copy, scrape, create (hyper/deep) links, publish, promote, sell, integrate, utilize, combine, or otherwise use any content or our intellectual property.

2. Disclaimer of Liability

All content, including software, products, services, information, documents, and related materials, is provided to you on an "as-is" and "as-available" basis. DidaTravel Systems makes no express or implied representations, warranties, or guarantees regarding the operation of the website, its content, or materials, and to the fullest extent permitted by applicable law, expressly disclaims all such representations, warranties, or conditions, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, non-infringement, or title;
• Warranties regarding accuracy, reliability, completeness, timeliness, or utility of information;
• Warranties that the website will operate continuously, error-free, or free of viruses, defects, or harmful components.

DidaTravel Systems shall not be liable for any failures, damages, or losses arising from:

• Server errors, misdirected transmissions, network connection failures, booking transmission/reception interruptions, computer viruses, or technical defects (whether human or technical);
• Loss or theft of your account (you assume full responsibility for account management and security).

Flight Booking Obligations:

• You warrant that all information provided for flight bookings (e.g., passenger name, date of birth, valid ID, contact details) is accurate, complete, and lawful. DidaTravel disclaims liability for losses caused by inaccurate or fraudulent information, including denied boarding or correction fees.
• You bear sole responsibility for transaction legality. DidaTravel reserves the right to refuse misuse of airline fares, GDS systems, or related equipment.

Enforcement Under IATA BSP/ARC Rules:

• Airlines may issue Agent Debit Memos (ADMs) within 13 months post-ticketing for non-compliant sales practices (e.g., GDS misuse, ticket splitting, no-show flights). If such violations are attributable to your account:
• DidaTravel may suspend, restrict, or terminate your account access;
• DidaTravel retains full recourse to recover direct/indirect losses from you.

Flight Reservation Terms:

• Orders are held for 30 minutes post-creation. Failure to pay within this period permits DidaTravel to cancel the booking. Extensions may be requested but are not guaranteed.
• Final pricing is subject to airline adjustments (e.g., fare/seat availability).DidaTravel may cancel orders within 4 hours of airline notifications regarding fare errors, without liability.
• Duplicate bookings for the same passenger/itinerary via third-party platforms may result in airline cancellations. DidaTravel disclaims liability for such losses.

3. Governing Law, Jurisdiction, and Dispute Resolution

These Terms of Service and the services we provide shall be governed by and construed under the laws of the People's Republic of China. Any disputes arising from or related to these Terms and Conditions or our services shall be submitted to the competent people's court in the jurisdiction where Shenzhen DidaTravel Technology Co., Ltd. is located.

If any provision of these Terms of Service is deemed invalid, unenforceable, or void, you shall remain bound by the remaining provisions of these Terms and Conditions. Alternatively, you shall at least agree to accept new terms that align with the regulatory purpose of the invalid, unenforceable, or void provision.

XIII. Miscellaneous

DidaTravel System does not, in any manner (directly or indirectly, independently or in association with any party), own, manage, operate, or control travel product suppliers or the travel products they provide. Customers who successfully book through DidaTravel System will receive travel products or related services directly from DidaTravel’s suppliers.

You agree to indemnify and hold DidaTravel harmless from any liability, damages, or losses. If DidaTravel incurs any losses, costs, or expenses due to your acts, omissions, or negligence, you shall compensate DidaTravel accordingly. If you use the DidaTravel System on behalf of a third party (e.g., family members or travel companions), you assume full responsibility for any inaccuracies arising from improper use. You must also inform such third parties of all applicable terms and conditions. Each user acting on behalf of a third party agrees to release DidaTravel from any liability, loss, injury, claims, or litigation (including legal fees).

You are subject to local laws and regulations. Matters lawful in one country may be unlawful in another, and you should consult applicable restrictions. DidaTravel bears no responsibility if a travel product supplier denies or terminates services due to legal or regulatory reasons.

Severability: The provisions of these Terms are severable. If any provision is deemed unenforceable or invalid under applicable law, it shall be modified to the fullest extent permissible to reflect the original intent, without affecting the validity or enforceability of the remaining provisions.

Modification and Termination: DidaTravel reserves the right to modify, suspend, or terminate the website and/or its services (including specific products) at any time and for any reason, at its sole discretion. Even if the website is terminated, your obligations under these Terms (including warranties), disclaimers, and liability limitations remain binding. DidaTravel assumes no liability for termination of your or any third party’s access. DidaTravel further reserves the right to amend or revoke these Terms (or any part thereof) as it deems appropriate.

Waiver and Assignment: Failure to enforce any right under these Terms does not constitute a waiver of such right. You may not assign or transfer any rights arising from these Terms.

Conflicting Agreements: If you enter into a separate agreement or arrangement with DidaTravel regarding a transaction, and such agreement conflicts with these Terms, the separate agreement shall prevail.

Append versions of DidaTravel Platform Service Agreement

• DidaTravel Platform Service Agreement v3

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